Shocking service Telkom

To Whom It May Concern<br> <br> I have been trying to solve a problem with noise on our Telkom line (also rendering ADSL useless) for 1 month now. I have contacted the Telkom call center on several occasions. It takes me between 30 and 50 minutes of holding to get through, our line is so noisy I have to make the call on my cell phone I presume at my expense. <br> <br> It has been a FULL month since we logged the original problem and 10 days since I tried to escalate it and follow it up aggressively. Whenever I am able to get a consultant on the line the information I receive is poor, they have made commitments to follow up with me which don't get met. I rely on Internet for business use and am desperate to find a solution and shocked at Telkom's appalling service at all levels. I would appreciate it if someone would actually make an effort to get back to me with some clear information as opposed to spending hours on the phone trying to get through to the call centre with very limited information when I do.<br> <br> Regards,<br> <br> Andrew<br>