Shocking service Telekom - Melissa Hamburg Channelle Swarts

<p>Telekom hide behind the call service and emails so they have no accountability and you cannot get to anyone senior despite being promised someone will call. On the 1st August 2016 I went to a Telkom store to upgrade I was told I couldn't upgrade as they had converted my contract and prepaid without me instructing them to do so I was told to complete a new application which added. A week later I went back to the store I was told my contract has been approved but they can't give me my number as my number was stuck ( whatever that means never heard of something so ridiculous they wanted me to take the phone with a new number ) 32 calls to the call centre 3 managers promising to phone me back which never materialised eventually I managed to get the call escalated to Channelle Swarts , Melissa Hamburg apparently from the escalations department I believe things would happen this happened at the beginning of 1st September 2016 to date I have still not received my cell phone I'm experiencing the same frustration with Channelle Swarts , Melissa Hamburg as I did with the call centre. I had a debit order run last month from R680.00 from Telkom off my account when I query it I get told no they ran a debit order or R 230.00 email them proof of the R680.00 and I hear nothing. I also want a call a week back as my voicemail doesn't work to date no one has contacted me. It's taken almost 1 1/2 months for me to upgrade my phone and I still don't have my phone when I ask what is the SLA in terms of renewing a phone I don't get on answer when asked him how long does it take for technician to call me to rectify my voicemail problem I don't get an answer. It shocking that a company that is supposed to be professional conducts itself in such an unprofessional manner.</p> <p>What's very common to hear from Telkom is<br />we apologise, which escalated <br />nothing happens</p> <p> </p>