Shocking Service: Rude, Passive, ********, Unaccountable, Lack of Brand Knowledge and Rushing to Knock Off

@TelkomZA I have just experienced the worst service from #telkomfourwayscrossing I was there to make a sim swap I had my ID & they asked for proof of res so I asked to be connected to the guest WiFi so I can retrieve it off my email 1 of 5

@TelkomZA I was assisted by a very passive and extremely rude lady named Lehlogonolo Mafakane #telkomfourwayscrossing She told me they don't offer free WiFi to customers a&therefore couldn't hotspot my laptop in order for me to email the proof. 2 of 5

@TelkomZA I asked her how could she assist and she told me she has given me all the answers and said why don't I find an Internet cafe so that I can retrieve the proof. Her colleague also shouted at the top of her voice that that is Telkom not them #telkomfourwayscrossing 3 of 5

@TelkomZA their in ability to help showed lack of interest in the business since Telkom screams #freewifi infact the whole branch were rushing to close shop. When I came back from looking for WiFi one of the other staff offered me WiFi eventually #telkomfourwayscrossing 4 of 5

@TelkomZA I was extremely upset as no one was accountable for what happened. Telkom needs to teach their staff how to respect and be courteous to customers this is my 3rd 2 year contract and I will jump ship if something is not done about such #telkomfourwayscrossing 5 of 5

Yours Sincerely Thabang **********