Shocking service received from CRESTA branch

I am a first time Teklkom customer and am left with bitter taste in my mouth owing to the level of service received from this branch. Inquiring on availability I was advised that stock of my prefered cellphone device could be found at Telkom Cresta, to this end, I went into the branch this past Friday and submitted all the necessary application documents, I was then told that the process would take 72 hours and duly went in to collect the device yesterday. That is when the drama started. I arrived at the branch at approx 5pm yesterday only to get there and wait for 10 minutes before anyone would assist me. On entry there was a group of 4 employees huddled on one sales station, I initially thought there were customers being assisted until I later realised from the uniform that they WERE ALL STAFF! When I requested their help on realisation of this, I was told that I was waiting at the wrong sales spot and needed to join the queue, I indicated to the lady that I was there for collection and needed to see Prevan as guided by Terel who had initially assisted me but was now on leave. I asked the same lady why they would not bother to assist and find out why I was standing there, she told me they are in the technical department and had no cause to give help. In the mean time I had asked a second lady in the group to get Imran/Iram for me as he had been present on Friday and had been pointed out as one to assist me on my return. Needless to say the party then dispersed and up until that stage only two consultants were assisting customers on the shop floor, the same lady then went up to a family and began to offer them service! Imran/Aram (tall guy) then finally arrived and I told him I was there to collect my device, he went around back and came back with nothing in hand and advised that someone had sold the device put aside for me. When I inquired what would then happen he simply told me I would have to make another trip to the store and come back and collect the device today. I told him I was not happy with this as I was given a different promise, the only solution he would offer me was to simply tell me well I can go ahead and cancel my with them and go somewhere else. I rebutted to say that this is not a solution I should be given by a customer orientated business and that his response was shocking to say the least he shrugged his shoulders implying he was done with me. At no point did he offer me an apology and the lack of regard to the inconvenience caused to me was not acknowledge at all. Its a sad day when Telkom is represented by people of this caliber who simply don't care.