Shocking service products department

<p>26-03-2017 I went to a Telkom shop in Alberton city, was told by a layd called Sindi we don’t sell Telkom ADSL modems at a Telkom shop, so why do they have a shop exactly? But anyway I follow the lady instruction, so I needed to phone there Service and purchased number 10213 but they don’t work over a weekend seriously? </p> <p><br />So Sunday I go online and punchers the Telkom ADSL modem online after I spoke to a consultant saying I CAN PURCHASE 10mps line, in which case I did. So Tuesday we received a call form a technician saying that everything will be delivered to us in 10 working days, which was on the 28-03-2107 even with a reference number. </p> <p><br />So I followed up the order today with the number given to me with the reference number. 6 transfers, 8 consultants and 1;45 minute later the consultant tells me the purchase has not been processed and she needs to start the process again. So she puts me on hold again 20 minutes, later she informs me she CAN NOT sell me the product as one of her collages say they could because there is no port at the exchange of me... </p> <p><br />So Telkom has a product less shop, with help desks that does not work, service and purchase department that does not work over a weekend, technician call systems that you can not log into the check orders, and sell you products that is not available.</p> <p> </p> <p>This is false advertising, and telling a client believe you can get a product that does not exist</p> <p><br />I think I deserve a official apology, for a so called great company<br />Telkom lost a client the service was worse than pathetic.</p>