Shocking Service - PLSE HELP

Current Telkom Fault ***<br> We have now been trying almost 4 weeks to get our home phone working. Twice before a call was logged and then we receive a sms to say the fault has been resolved. We now for a 3rd time had to log a new request. We have not had the use of our home phone OR our computer as the ADSL line is also faulty. <br> <br> I need assurance from Telkom they will escalte this lonmg outstanding problem and allso ensure that we do not receive an account or get billed for this period.