Shocking Service, Over Charging, Lines Still down after 10 days, No Feedback!

I've been using Telkoms "services" for about 6 years now. I've always had line speed issues, and used to call regularly to complain about it, and was always told 'its traffic' or 'fair usage policy' and the line speed was never properly addressed. eventually I gave up and accepted the fact that their promised speeds cannot be achieved. Last year, i found out at one point that i had been upgraded to a 10 MB line, "telkom fastest", only to be told that my area can only support up to 4mb, which was what i had thought i was running at the time. I Sent various emails to telkom as instructed by the call center agent, but these emails were never regarded, or responded to, except for 1 automated response saying the mail has been received. Never mind, a month or 2 later i noticed that this had in fact been corrected, and my invoice now showed Telkom Faster 4mb. fast forward about a year, Wed 18 october i decided to inquire about Fibre service in my area, so used the mailer form on the web page, and within minutes Telkom was on the line . They told me the service is still not available, so i thought fine. About half an hour after this conversation i get a call from my brother saying the landline and internet has gone dead, so i used the online fault report form. in all the days since then, i have had no feedback except when i've phoned in myself to ask, and even then, they could not tell me the status. What i did find out however, is that my connection is limited to 2mb or 2.5mb (these are the figures i got from 2 different call center agents) , and NOT the 4mb that i've been paying for.

In Short, these are my Issues. • I was sold a product that is unavailable in my area • I was allowed to pay for the unavailable product for years, and speed complaints were dismissed. • No feedback on current line issues from Telkom, a week and a half later.

I need resolution!