Shocking service or rather NO SERVICE AT ALL!!!

I app**** to have a TELKOM line and 3 additional jacks installed at the new business premises nearly 2 months ago. The business also app**** for adsl bus elite<br> To be added to the account once the lines were installed. TELKOM keeps canceling my order and I can't get hold of anyone who can actually help! I have escalated it a number of times, completed the complaints form x2 and spoken to a manager. Seems no one there actually knows what they're doing. Manager promises to get it sorted out and then you never hear from him again. 2 months to get a line installed, come on it can't be that difficult! They have however managed to charge us for the business elite we can't use because we DONT HAVE A TELEPHONE LINE!