Shocking service ... or lack thereof

I reported a fault on my Adsl on Sat 20 Feb and have subsequently followed up at least 3 times. After being on hold for around 20 minutes on each occasion, my call was finally answered. This is my first bone of contention. I think it is unacceptable. The technical staff try to be very helpful but the issue does not get resolved(my adsl is sitting on choke speeds) and l keep being informed that the matter is with their technical dept. On 21 Feb, I received a call to say they would send out a technician and would call before doing so. No call. No technician. When I follow up, no time for resolution is provided despite being requested.On 27 Feb I was provided with an escalation code, which has made no difference.I am thoroughly disgusted with Telkom and frustrated as they monopolise the adsl industry and there are no alternative service providers. So they have no motivation to provide decent service and I am stuck with it. Reporting on HelloPeter is the only way to seem to be able toget service. Very bad on you, Telkom.<br>