SHOCKING SERVICE ONCE AGAIN

On the 30th December I went into Telkom store and dealt with Patricia (Edenvale branch), I asked for a migration of my current Huawei B593 internet package. Patricia said the system is charging a penalty which I told her is incorrect.. she then said she would escalate the problem and they would do my migration and call me when it was done. On the 6th January 2016 I still had no response, I sent an email to Telkom... I received a NOT READ mail back...email was deleted without being read from one of the receipients of the mails I sent.(Team leader at Telkom customer care!) I then called Telkom, the consultant was not aware of the migration, the reference number given to me by Patricia ***8 - the consultant told me was the reference number of my email....she knew nothing of the migration. The last migration I did was an issue as a penalty was charged and fortunately I managed to sort this out with Telkom before they deducted it. I now sit with the same issue and no migration. Why do we always have to battle with Telkom? Why can they not just get a simple request correct, a migration is more money for Telkom. So disappointing that each time I need to deal with Tellkom I shudder!!