Shocking service / NO service

Shocking service - after signing up for a new contract with Telkom they very promptly debited my account but now a few weeks later, several phone calls & 2 delivery attempts I do not have my device. I provided my TELKOM bill to the courier company as proof of address however the address does not match the address that the courier company has been provided therefore they will not give me my device. Two separate phone calls to Telkom to rectify this - both times I have been told it has been escalated and the device will be resent. Still the incorrect address. Was promised Tuesday delivery - its now Thursday.... still no delivery. Phoned Telkom again only to be told that they still have the incorrect address and cannot change it unless I go in to a Telkom store with ID, proof of residence etc. I have been a Telkom client for several years now - why must I now go in to a Telkom store to sort out your mess???? I want my device!!!!!!!!!!!!!!!!!!!