Shocking service just once more

Our Telkom ADSL line has been down for almost 2 weeks. We have not been able to receive calls, send faxes, use the internet service. I have followed up with Telkom on numerous occasions to get a reply as to when our line will be repaired. This has all been in vain. Original reference number 310CTK220416 and then it was escalated fault number 854802. And yet, we still wait. Privatise Telkom (as they are not a private company) and then maybe we will get service