Shocking service - it does not get any worse.

We are a business that has made the mistake of relying on Telkom for our telecommunications and internet services. We have had no access to the internet services for 15 days now and no matter how many calls we make and how many references we get every day we still cannot get Telkom to send out a technician. They will threaten you with charges to do so and make you feel like it is your fault and that your equipment is at fault and they will try resolve the issue through their call center which for 15 days now has not worked. We have on 2 occasions taken our equipment into a Telkom store where it has been tested and deemed to be in perfect working order but still we cannot get a technician on site. In an age and due to circumstances our business has been forced to embrace and use the internet to operate. Try working with no internet for 15 days and see how quickly your losses stack up and all you can get from TELKOM is another reference number. Our last visit to their offices resulted in, "We will send a technician to your premises first thing in the morning." Well that was 2 days ago and we are still waiting, although we did receive another call out of Cape Town from another agent wanting to try trouble shoot over the phone again. By the way we are based in Durban just to put this into context. In my opinion any person or business contemplating Telkom for your telecommunication or internet needs should definitely think twice. They will not be paying you back for your loss of income.