Shocking service from Telkom, yet again.

I have had no internet for a week. I have been phoning the call centre 5 times a day for assistance and have been receiving a variety of different answers from different staff. I have been told that a technician will contact me. I have been told that the problem is a Frog Foot issue (which it is not, I have confirmed with them three times). I have been told that it might be something to do with loadshedding. I have been told that my query will be escalated and someone will call me back (to date no phone calls back...). I have been told that a technician will call me after hours to assist as I cannot be at home during the day to work now, still waiting for the call. Each time I ask to speak to a team leader or supervisor I get the runaround, no one is available, they're all in a meeting, someone will call you back... I once got put through to someone else who gave me their email address and seemed pretty helpful to start with but now ignores my mails. This is not the first time I have experienced shocking service from Telkom. When my contract ends I'm out.