Shocking service from Telkom...still waiting

I signed an adsl deal with Telkom on the 11/07/2015 at their store in Rosebank.i was told the installation will be done when i pay the installation fee which i paid immediately ,after the payment I was notified,the technicians were going to install the line on 16/07 , they came they un*****ed the Telekom box in my apartment ,left the tiny pieces lying on the floor,they to the Telekom box ,when they came back they told me that ,there is an underground cable fault and they can not install the line ,they promised they were going to let me know when they will be back which they estimated ,latest Monday 20th .After 4 days of silence I sent Kabelo emails following up ,no response till to date ,on the 21st I phoned the contact number on my contract the number does not exist.i phoned 10210 ,also promised feedback the next day high I never got.i went to the Rosebank store again ,waited almost 2hrs without service,told there was no store manager,a lady(stuff )took contact details to call me ,no call till to date,I'm stuck now no one tells me what's going on ,today i hv bn calling several times,I hold for more than 30mins & the call ends.please help!! I'm a student ,assignments are due soon