Shocking Service from Telkom – Prime View Subscription Deactivated Despite Full Payment

Title: Shocking Service from Telkom – Prime View Subscription Deactivated Despite Full Payment

I am writing to formally lodge a complaint regarding the poor and frustrating service I have received from Telkom. Despite settling my Telkom account (Acc B***) in full at the end of March — an amount totaling R1014.34, which includes:

R910.00 for Fibre

R79.00 for Prime View

— my Prime View subscription was deactivated without justification.

What followed was an incredibly frustrating experience of being sent from pillar to post, with no resolution in sight. I’ve made numerous attempts to get this issue resolved, but all my previous emails have been redirected to the wrong departments, and the reference numbers (*** / REF#_***) provided have led nowhere.

Even worse, Telkom staff refuse to forward my calls or provide contact details for any manager or supervisor. It is unacceptable that there is no clear escalation path for unresolved matters — customers are left completely helpless.

I am asking the Hello Peter community: Does anyone know who to escalate Telkom issues to when their own teams are unable or unwilling to assist?

All I am asking is for the Prime View service — which I’ve already paid for — to be restored immediately