1 reviews | Active since Jul 2015
Shocking Service from Telkom Mobile
<p>Took out a Telkom Mobile contract on Friday the 3rd of June on condition my number was ported from MTN as that contract had expired. They assured me it would happen that night or within 72 hours.<br />Calling Telkom Mobile is useles. 3 visits to the store and 8 days later the number is still not ported.<br />The number must be ported or the contract cancelled. It appears as if Telkom can't do neither. </p> <p>So I am stuck with a contract and number I cannot use but have to pay for. Be very careful before moving to Telkom Mobile unless you have hours to spend going to the store waiting in queues as I have and still there is no guarantee that they can help.</p>
Telkom has resolved this issue. The probblem was actually with MTN porting department failing to release the number. They manually had to release the number and then the port went through.
Apologies for giving Telkom Mobile a bad review but in fustration I needed to get the Issue resolved.
Leo from the Telkom Mobile store at the V & A was extremely helpfull :)
Just a point for Telkom staff they need to be clearer on what pre-paid is. I also needed to convert the MTN number to pre-paid even though the contract had finished.
Telkom has resolved this issue. The probblem was actually with MTN porting department failing to release the number. They manually had to release the number and then the port went through.
Apologies for giving Telkom Mobile a bad review but in fustration I needed to get the Issue resolved.
Leo from the Telkom Mobile store at the V & A was extremely helpfull :)
Just a point for Telkom staff they need to be clearer on what pre-paid is. I also needed to convert the MTN number to pre-paid even though the contract had finished.