Shocking service from Telkom Mobile

For the past month I've been receiving messages from Telkom that my mobile contract is due to expire. For this reason, I have attempted to upgrade, but no matter which avenue I take, I'm met with incompetence and bad service.<br> <br> The call centre is hopeless. I'm yet to get through to anyone, all I get is music for half an hour. The mobile team is quick to respond with, \your complaint has been escalated". However"