SHOCKING SERVICE FROM TELKOM - GOING THROUGH MOTIONS IN CALL CENTRE

On the 20th August 2018 I contacted Telkom to cancel our DSL FASTER LINE AND MAILBOX, but leave our landline and call catcher. It is now the 14th January 2019 and I have been calling monthly, and it is still not cancelled. Every operator I speak to says the standard " I will escalate your request and send to the cancellation dept for cancellation" - that is after I have been told to send an email to cancel and I refuse to send another one when it was sent off on 10th September. Do Telkom not have managers that are actively doing managing anymore? Ignoring a clients requests is not going to keep them as a client. I expect to see it cancelled and the outstanding monies refunded to my account immediately. If that is possible for Telkom to get right, I am not sure.