Shocking service from Telkom.

Telkom what are you up to. We've moved business premises on 31 October. Mid October we arranged for new line, told us Telkom is doing away with copper lines, we need to take a voip package. They took the order and said 5-7 business days for delivery. The very next day I phoned in to check, no one could find the package on the system. So they logged a new order, apparently the first order didn't have a router, the new package has. 4 days later the package arrives, without a router. Right here the endless problems started.

I'm in business and can't afford to be without a telephone line or internet. The change was arranged for 31 October. The moment the package arrived, they cut my line. Trying to do business without a line or internet. At the old premises. Several hours of calls. Every time a different story. Suddenly the package that was offered to us never was available. Sending a new package. Business moved. Followed up. Package is with courier. Next day follow up, no one knows anything. 2 days later, package cancelled. Oh no, sorry sir, it's on it's way. Oh sorry mam, no it's not, it's been cancelled. Router is on it's way. Oh no sir, router has been cancelled, your account has been suspended. Oh sorry mam, it's on it's way, your account has not been suspended. Sorry sir, there's nothing we can do. Now it's been 4 weeks, still no package. BUT they expect you to pay for services you don't have. This is pathetic. Can anything be done about this, will this complaint help?? I honestly don't think so. Shocking.