SHOCKING SERVICE FROM TELKOM

MY FATHER OF 85 WENT TO TELKOM STORE INSHELLY BEACH KZN TO PURCHASE A ROUTER FOR HIS LAPTOP. THE SALES ASSISTANT FAILED TO CHECK IF IT WAS AN ADSL LINE OR MOBILE. HE PURCHASED A ROUTER WHICH WAS WRONG. I CONTACTED THE STORE TO EXCHANGE THE ROUTER OR REFUND ME. I WAS TOLD IT COULD NOT BE DONE. THEY CONTACTED THE AREA MANAGER AND PHONED ME BACK TO TELL ME HE REFUSED. I ASKED FOR HIS CONTACT DETAILS BUT THE STORE REFUSED TO SUPPLY ME WITH HIS DETAILS, I WAS TOLD HE WILL CONTACT ME. THREE HOURS LATER ZASAR ALLY DID NOT CONTACT ME. AS TO MY KNOWLEDGE IN ANY BUSINESS SHOULD YOU MAKE THE WRONG PURCHASE ONE COULD EXCHANGE OR GET A REFUND. PLEASE TELL ME IF TELKOM IS ABOVE THIS ? BECAUSE THEY ARE THE MIGHTY TELKOM. THEIR SEVICE IS BELOW STANDARD FOR STARTERS AND MOST OF THE STAFF IS *********** AND LACK TRAINING.