Shocking service from Telkom Clearwater Mall!

I have never in my life received such shocking service from any service provider. I app**** for a new Wifi router in store in early February. I was told that they will revert with a decision within 72 hours. I phoned after a week has passed to follow up. They were unable to advise us on progress as they were off-line. We then continued to follow up weekly and they appeared to have been off line every time we phoned or popped in. Not once during my follow up phone calls and visits to a Telkom store could anybody provide me with progress on my application. After a month my son went to Clearwater mall once again to follow up and surprise surprise it was approved just nobody bothered to contact us. He was then told he cannot collect the device without a copy of my ID as well as a letter of permission from myself (I was in Limpopo at the time and could not collect it myself). I comp**** and sent my son the necessary documentation. On arrival they informed us the id copy needed to be certified. I then e mailed a certified copy of to my son to present this to them. Once again he was turned away as the certification stamp was older than 3 months. I then had had another copy certified and sent it to my son. On arrival once again they turned him away as the certification stamp needed to be in blue!!! I am yet to understand that why this is relevant or matter as I just not had access to a colour printer at the time. I decided to phone the Telkom support line for assistance as the store manager at Clearwater was clearly on a mission to do everything in her power not to help us. I managed to speak to a consultant who advised me that they will create a temporary pop up link that will enable my son access to my profile and then the branch had no choice but to issue him with the device. My son went back to the store manager again who once again refused to help him and just said we needed to get an email for Telkom head office authorizing my son to collect the device on my behalf and that she had no interest in accessing my profile to see that my son was actually permitted to access my profile and hence pick up the router on my behalf. I then had to phone Telkom support line for a 5th time to explain the situation as every time you phone back you get to speak to a new consultant who needs to be explained the whole story once more. The gentlemen who assisted me then was so kind to email the regional manager to get involved. Only then and after another hour I received a call from the Clearwater mall branch saying that my son can collect the device. It cost me a fortune in phone calls, commuting my son via Uber (his a scholar) to the store and back and spent hours on the phone to get this matter resolved. I regret signing up with Telkom . The branch manager is completely *********** and clearly has no interest in her clientele. She is definitely not an asset to your brand. Steer clear of this branch!!