Shocking service from Telkom Cables and call centre

On the 28 November 2017, I reported that I had no service (339CTK281117). Two days later a technition came out and said that the cables was ****** and that they will have it replaced within the next day. Since then, I have called the call centre on several occasions and got the say answer viz. "it was handed over to cables" and they cannot give me any update.

So far, all the correspondence I have received is sms messages such as: "we are investigating your fault", "we have your problem in hand" "we know your frustration and endavour to have the problem solved soon". None of these messages says anything. I live in a shopping complex and more than one of us was affected. The business have had their service restored but, 14 days later, mine is still down.

I requested to speak to supervisors but, I still have got no where. If Telkom cannot provide a service, they should come out and ask people to use other companies and not waste their time. This is costing me money for services that I pay for and cannot use.

I will not recommend telkom to anyone.