SHOCKING SERVICE FROM TELKOM BAYSIDE STORE

1) we advised Telkom telephonically we were switching from ADSL to FIBRE 2) In August 2017 emailed to cancel the ADSL form (and still have proof of this email) 3) In September 2017 we noted on our Telkom bill that they were STILL billing us for the ADSL bill?! 4) on 12 Sept we went into the TELKOM BAYSIDE STORY and completed a cancellation form and handed it in to an agent 5) on my latest Telkom bill I note that we are STILL being invoiced for the ADSL line?!?!? 6) we called in to Telkom and according to them there is NO RECORD of the cancellation being logged?!?!?!?!??!!?!!

The service at BAYSIDE MALL TELKOM is absolutely unprofessional & disgusting - the fact that they lost our cancellation form, have not appologised nor fast tracked the cancellation and when we called them now we were told that they ""cannot help us as they don't know the agent did with the form and that since we "have no proof of the form being submitted" we need to go into the store and repeat the exercise and pay ANOTHER month (i.e. 2 months of ADSL which we are NOT USING!!!). Its unacceptable!!!!