Shocking Service from Telkom.

Account Number *** Since last year December I have been trying to deal with Telkom and their *********** staff. First I tried to change the bank account, that they deduct my debit order from, as I had changed banks, I attempted this 3 times but with no Luck. Every time I called and spoke to an agent my call was cut in mid conversation. Out of desperation, I then asked them to cancel my debit order and was told that there are not allowed too? And they meant it and did not cancel the debit order, so I thought it would just be easier to pay the R 200 penalty/unpaid fee a month, total cost to me R 400, just a lot simpler then dealing with Telkom and their staff. because after 2 months they would need to cancel the debit order anyway according to PASA regulations. How mistaken was I, they continued to "debt" my closed account over the last 6 months, although I have been making monthly payments on their website, as you cannot pay Telkom by eft and you can also not change your banking details as I had attempted to do this 3 times already. (Call recordings available, from my side if required) . Then on Saturday, I get a sms (first one ever) to inform me that my account is in arrears and they are suspending my services, I checked the internet and it was still on and will all the spam messages we receive, I put it down to spam as there was a link on the sms, because my internet was not suspended. Now I have not had a call or sms or email from Telkom informing me that my account is in arrears and by how much and I have also been paying monthly via their website, so I was really under the impression that my account was not in arrears, until it was suspended this morning. Now I am stuck as I do not know what to do, contacting them is a fruitless exercise, paying via the website seems to also be a problem???? So where to now, possibly just best that we cancel the agreement and both parties move on? But how do I eveb start that process if cannot even get my debit order changed? Also let me not get started that they throttle us monthly from about the 20th when we have an uncapped line. Ideally I would like to cancel the contract as I cannot continue to deal with this incompetence.