SHOCKING SERVICE FROM TELKOM.

SHOCKING SERVICE FROM TELKOM. On Sunday 02/02/2025 my ADSL line and Internet went off. I reported it on Monday Morning 03/02/2025. I was informed that it was a group fault. On Wednesday 05/02/2025 I received an SMS that the fault was restored, Which was a false report From Telkom. I enquire on a daily basis about the progress and was told every time it is a group fault. On Monday 10/02/2025 I received another SMS informing me that the fault was repaired. Again it was a false report. I phone Telkom again only to be told that Telkom is not serious to repair the fault and that I must apply for Telkom fiber. How can I do that if Telkom can not repair a simple ADSL line how will they be able to maintain a more sophisticated service. However I am paying the fees for the ADSL line but can not make use of same. So Telkom repair my ADSL line and refund me for the service not received.