Shocking service from Telkom and their unreliable Technicians

I have been without a Telkom landline and ADSL for months on end. Feedback from agents is that there is a bulk fault and outage in the area. Although, some confirm that the cables have been patched and that the technicians are still to ensure service (this feedback has been provided over the past few weeks now). I have been calling on a daily basis and it is shocking to note that there has been no progress since. There is no turn around time, and although the matter is escalated, no updates are provided either to myself or recorded on the system (as the Agents themselves are able to confirm). I am not convinced that this is the situation as I am aware of some of my neighbours, within close proximity have had their faults already resolved.