Shocking service from Telkom again

Appalling service - Telkom firstly lost my order to move a fibre line, after spending over an hour on the phone to them 3 weeks ago. This week, after another 55 minutes on the phone dealing with an agent, she demanded that before any further request to move my existing fibre line ( I have been a loyal Telkom Fibre provider for over 3 years), she wanted my full financial history, from my gross income, expenses, occupation ,y wifes details etc. This was not for a new application