Shocking service from Telkom AGAIN

14 Feb internet down after storm. Mon, call Telkom, hold 20 min-no help, log fault via Telkom site, get sms from Telkom to confirm details<br> 16 Feb My husband calls, gets ref number. 17 Feb Technician comes-leaves w/o giving name/feedback why internet is off. He forgets a tool, returns, my domestic asks whats wrong, says we must replace router. 18 Feb, My husband goes to Telkom Fourways, no stock, calls 5 branches, no answer. Drives to Telkom Greenstone, buys a router. Try to connect, it won't, need new password. Fri, Call Telkom again, they refuse to give password as I'm the account holder. I give my husband letter of authority & copy of ID. Sat, back to Telkom Fourways, refuse to assist even with letter of authority, I go there with my ID. We get new passwords. We connect the router it works for afternoon, evening stops again. Mon We call Telkom AGAIN,someone calls 17h15 to help, after following instructions, we're told we might not have had a faulty router, there's a different problem. He promises to call back on Tues to assist & refund us, also says he will email. <br> 23 Feb, no calls/mails, Wifi still down. Spent over R500 on a new router & worse HOURS on the phone to try resolve<br>