Shocking service from Telkom

Really disappointed with the level of service from Telkom. I took a fibre contract with them, last week Monday, 2nd of March 2020, it took almost the whole day to setup the fibre router. Now today, the password has been reset by itself, so I can't connect to the device, called the support centre, couple Consultants cut the call, one told me to call Vumatel for a certain number, when I called Vumatel they said Telkom must request that number and they know that, but making me do their job. Called again now, consultant was helpful but still can't connect to the device, asked for a technician to come to my place to sort out, as this is impacting my work. Please resolve this ASAP, the calls today are the same things I was doing last week and getting nowhere. I can't be having this issue every week.