Shocking Service from Telkom

Its been more than 2 weeks now that our business has been battling to get our tel and fax lines sorted out. Hours has been spent holding on for some help, when and if you do get through if you lucky, the complaint is lodged and you get a reference no, but the issue do not get resolved. First a line technician, then a switchboard technician then the fax line technician. Till today after numerous calls and compliants and we still do not have a working fax line? We run a business and recieve many of our orders via fax? Loss of income at this stage..who knows? THIS IS SOME OF THE WORST SERVICE I HAVE EVER ENCOUNTERED !!!!