Shocking Service from Telkom

The service I have received from Telkom recently has been absolutely shocking! I have been challenged with serious problems with both my Telkom ADSL and landline service from the beginning of February 2021, which greatly affected my ability to work from home and put my work and ability to earn an income in serious jeopardy.

Altogether I put through more than seven calls from my mobile phone to the Telkom helpline (10210), responded to all the SMSs informing me that the fault had been resolved, indicating that it had not been resolved, and, in desperation, I even visited the Telkom office in Somerset Mall, Somerset West. Technicians visited my premises on two occasions and reported that the problem had been resolved, which was certainly not the case! They never bothered to follow up, which they had promised to do.

Despite emphasising that before visiting my premises, the technicians needed to call to let me know they were on their way so that I could open the locked gate, allowing them access, they did not do so. They then left without contacting me, without gaining access to my premises and reported the fault resolved.

Fortunately, Lombicor and, specifically, Charles King came to my rescue. Only Charles King called to tell me he was on his way to me and took the time and trouble to explore all solutions, found and fixed three faults and successfully restored my services. I cannot thank and praise Charles King highly enough. He acted with absolute courtesy and professionalism, showing great empathy for my challenges and frustrations. Above all, he resolved my problems, for which I am so very grateful.

Telkom, you need to up your game! I was on the verge of cancelling all my Telkom services, but Charles King saved the day for you!