Shocking service from Telkom!

We are running our business from home and had "call forward" facility on our account. Two weeks ago, there was a problem with the line and we reported it to Telkom - That error was rectified, but the 'Call forward" was deactivated. After spending 2 days on the phone, being send from one department to the other, Technical referred us to sales, and sales referred us to technical, According to technical sales had to activate the facility - even though it reflects on their system as active, Sales then requested us to send a letter do "deactivate" the facility in order to activate it again - as they are not allowed to deactivate the facility without our instruction. This was done last week Thursday and the gentlemen said we should have a reference no by closing Thursday - which never happend. As a small business it is impossible to spend almost a week just to get a reference number - Telkom is really not very helpful and not a pleasure to deal with as no one really knows whats going on and how to get this fixed. The people just answers the phone - send you off to another department - just to get rid of you - Shocking service