RM
Ramesh M
1 reviews | Active since May 2012
18 Mar 2020, 14:08
SHOCKING SERVICE FROM TELKOM
I have been trying to cancel a standalone account and create an alias to my main account using the stand alone e-mail address from Monday this week this week. The runaround I am getting from Telecom is ridiculous. Now I am told I have to wait 30 working days for the standalone account to be cancelled in order for the alias to be created. Telkom really sucks and the CEO needs to get their processes in order otherwise they will be losing loyal customers and eventually end up being one of those companies that no longer remains in business. They already have a bad name in the market and are heading in that direction. Seems like the CEO doesn't know what he is doing.
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Ramesh M's updateReviewer Update
19 Mar 2020, 12:15Having looked at other customer complaints regarding Telkom, it is clear that they have no interest in resolving customer complaints. When I phone the call centre, I get referred from one department to another. They have no internal communication to avoid their customers getting frustrated by being referred from one department to another. Yesterday Technical referred me to sales. Today sales refers me back to technical. This has been back and forth since Monday. My conclusion is that Telkom has *********** Management and the CEO needs to catch a wake up in getting Telkom to succeed in this tough economic times. I keep telling the call centre agents to get management to contact me but nobody does. They afraid of a challenge on my views.
RM
Ramesh M's update19 Mar 2020, 12:15
Reviewer Update
Having looked at other customer complaints regarding Telkom, it is clear that they have no interest in resolving customer complaints. When I phone the call centre, I get referred from one department to another. They have no internal communication to avoid their customers getting frustrated by being referred from one department to another. Yesterday Technical referred me to sales. Today sales refers me back to technical. This has been back and forth since Monday. My conclusion is that Telkom has *********** Management and the CEO needs to catch a wake up in getting Telkom to succeed in this tough economic times. I keep telling the call centre agents to get management to contact me but nobody does. They afraid of a challenge on my views.