Shocking service from Telkom!

I logged a fault for my mother's Telkom line on the 3rd of July. After a week I escalated the fault, and received an email promising to get back to me. No one did. On the 18th of July, a technician phoned to say he was coming to fix the line, but my mother wasn't available as she was travelling back from holiday that day. He promised to come the next day. Needless to say, he didn't pitch up and he actually closed the call on the 18th saying that the issue was resolved. <br> <br> My mom them again on the 20th, and a new call was logged. I escalated this one as well - yet again no one contacted me as promised! I phoned on the 23rd and was told that the fault should have been resolved the day before, and the agent said he'd get his supervisor to follow up and phone me. Surprisingly, no one phoned. I then phoned on the 24th and was kept waiting for 36 minutes, only to be told that they were short staffed and we just had to wait for a technician. I spent another 25 minutes on the phone with Telkom yesterday, and was promised that a technician would be there either in the afternoon or today. Needless to say, no one has pitched up yet. This service is absolutely shocking!