SHOCKING SERVICE FROM TELKOM

I was kept holding on the phone for 40 minutes in total while a call centre agent assisted me. When I discovered I had been mis-quoted and that the quote was too expensive I was transferred to Retentions Officer whose job it is is to try and retain customers. What a joke! I advised her that since I had been holding for 40 minutes I had 5 minutes to chat to her and we had to make the conversation quick. She promptly put the phone down on me - great service and attitude for a Retentions Officer!