Shocking service from TELKOM

Well this is the second time I am writing to Hello Peter to complain about the service we have had from Telkom. I app**** for a land line to be installed in my mom in law room at the old age home. This was done in August 2018. After numerous phone calls too Telkom call centers and getting a different excuse every time we were eventually told to rather cancel that order. We were told to then rather order a wireless phone for her. This was done at the beginning of November last year. Again after about three weeks I again phoned and kept getting different answers once again. Then I decided to write into Hello Peter. On the 11th December I got a call from a gentleman by the name of Wiseman telling me that he was personally going to sort it out for me and that my mom was going to her wireless phone before Xmas. Well I left for overseas on holiday. I gave him my husband's cell phone number to be contacted. Well I returned back from my holiday today being the 9th January and too my surprise or should I say not surprised at all AND nothing has been done. So from August last year to now January. This is absolutely disgusting customer service. I would never ever recommend Telkom to anyone.