Shocking service from Telkom!!

I am so disappointed in the service I have received from Telkom. I have been trying for weeks to cancel my LTE WIFI internet via the form that was recommended the first time I asked. Now that the system has changed to cancel via the MyTelkom website, I have reported that MyTelkom doesn't work as it says I do not have a product with Telkom. SO I cannot cancel my account on the website. Everytime I have reported this (since JUNE), I have had no feedback or am told to speak to someone else, who then tells me to speak to another leading me in circles. I have no other option than to post this onto social media as I am not getting anywhere with the support@telkom or any other emails I have sent. Please can this be sorted out as I will not pay a day further than needed