GB
Grant B

1 reviews | Active since Jul 2015

12 Aug 2018, 22:01

Shocking service from Telkom

I have been battling since the 27th July with my internet connection through Telkom. I have made several calls and lodged several complaints but to no avail. This is seriously hampering my business as I cannot connect to my company's server nor can I get into any internet sites and no one from Telkom has contacted me to resolve this problem. All I've been told is that it has been allocated to a technician.

0
Replies (2)
GB
Grant B's update13 Aug 2018, 08:09
Reviewer Update
I have just received an SMS advising me that the fault has been rectified. Absolute ******* and when I phoned to tell them I was told that Telkom would have to lodge another complaint and I would have to wait for a tecnician. Just not goid enough Telkom
Telkom
Telkom's reply18 Aug 2018, 11:04
Official

Good day Grant Breetzke

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.

Interaction ***

Please inbox / private message us via Twitter or Facebook, with the affected telephone number , fault ref - if the fault is still not resolved.

Regards

Gerard

Telkom Social Media Team

Best regards,