ST
Sharne T

1 reviews | Active since Jul 2018

09 Jul 2018, 09:25

Shocking service from Telkom !!!

Absolutely shocking service from Telkom . I placed my order for uncapped ADSL on 18 May 2018 . After about 5 different excuses ( waiting to allocate land line number about 3 of those times , which was never done in the first place when they said it was ) . To the waiting until 23 June to receive an sms to pay a deposit of R700 . This deposit was paid in store on 24 June 2018 . However big surprise ,I have STILL NOT been contacted to set up a date to come and install, aswell as the fact that I am still receiving an sms to pay the deposit which I paid on the 24 June . Going into the branch where we signed up is absolutely useless aswell as they always tell me they cannot assist and will log a note for tech to call me . This has been going on for weeks now . I am absolutely disgusted with the service from Telkom and am regretting my decision to business with them . I would not recommend doing business with Telkom until they sort out their service delivery . I will also be making my friends and family aware of this .

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Replies (1)
Telkom
Telkom's reply16 Jul 2018, 13:24
Official

Hello sharne-tracy

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our fulfillment team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,