Shocking service from Telkom

Shocking Service fromTelkom.

I cancelled my landline at Telkom Shop Eastgate Four weeks ago.

The shop assistant asked me to fill in a form and asked for my ID.

He said that he was submitting my form and I took a photo for my records.

I heard nothing from them so I called to find out what is happening with my cancellation.

I was told that there was no record and that they won't help me telephonically.

They told me to register online.

After no success in registering I kept on calling Telkom and was told that I need to speak to a surpervisor. I kept on trying but they never put me through and I literally spent hours on the phone with them.

I called the Telkom shop in Eastgate but the call goes through to a call centre and they said they would E Mail the store manager to call me.

No surprise that nobody called me and that was last Friday and today (Wednesday) there is still no response.

I went into the Telkom shop in ****arney and they logged a call me and the agent called and I submitted the form on the 18th of May again. I keep emailing for a response but have still not heard from them.

There service is shocking and useless!