Shocking service from Telkom

My daughter DL Barbosa, phone no ********** logged her phone out of order on 28 January 2018.Her phone was not fixed and no one reverted back to her. on 16 February 2018 she got the message to say phone was fixed. It wasn't. On 19 February 2018 she tried to log it again but couldn't. Her current bill dated 8 Feb shows no discount for service off line. I wrote on her behalf to ********** telling them of the problem. This was on 22 February. As of todays date, phone still not working. My daughter successfully logged another call yesterday and got the usual message. It is now 35 days or so that her phone has not worked and she is being billed for a service that is. No communication from Telkom apart from the one yesterday and the original message which gives reference nos. This is shocking service and should not be happening. She needs her phone working and a refund on her tel bill for 35 days at least. Let us see when it eventually gets working. 1st reference no: 87crz280118 2nd reference no:106crz040318. Why do we have to put up with this bad service all the time?