Shocking Service from Telkom

I logged a fault with Telkom under reference number 866CRK30118 on Tuesday 30 January 2018 to report that I had no internet connectivity due to my ADSL / Wifi being down. I received a call from a Telkom representative in Pretoria stating that a technician would be dispatched as soon as possible. Despite making numerous enquiries with their call centre, Telkom were unable to assist and could not provide any information about when a technician would be attending to the fault. Upon calling your call centre and escalating this fault under reference number ********** , I was informed by your call centre advisor that the turn around time with faults could take up to 5 days -well 13 days later and still no sight of a technician. Since I work from home, I have had no choice but to terminate my services with Telkom and make arrangements with an alternate ISP. I emailed them to this effect and then went into their offices to complete the cancellation forms which were then emailed to the relevant email address, whilst at your offices, together with a copy of my ID. Apart from being invoiced for the same period twice where I have had zero internet connectivity from 30 January (09 Jan - 08 Feb on my 09 Jan Invoice and again 30 Jan until 08 Feb on my 08 Feb Invoice), I now keep getting emails from Telkom stating that my request to cancel cannot be processed until I forward the relevant cancellation forms together with my ID!!!

I find this completely unacceptable, as being the very nature of Telkom's business, it would stand to reason that they would be fami**** with the urgency of telecoms in a business.