SHOCKING SERVICE FROM TELKOM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I was in arrears with my telkom account, i owed Telkom around R 2317, apparently my account was sent to the collections department, i was debited an amount of R2 000 first and i was told that the balance will be debited at another time, firstly, how ridiculous is that, can telkom not debit me all at once, thereafter, Telkom debited me 4 times...with an amount of R317...i could not understand why as i only owed them 317, now telkom does not want to refund me my R900+ due to me being invoiced already, however that was not the point, this months payment is only due by the 25th, Telkom needs authority from me first, before they can just simply allocate my money, that amount is not due to them yet....and to top it all, i sent them my bank statement, only to be told that i have to WAIT FOR THE PAYMENT TO REFLECT, SO WHAT WAS THE POINT OF ME SENDING MY BANK STATEMENT, I NEED THIS 900+ REFUNDED TO MY ACCOUNT IMMEDIATELY AS THIS IS DUE TO ME, I CANNOT WAIT 5 TO 10 WORKING DAYS FOR THIS TO BE PAID, AN INVESTIGATION WAS TO BE DONE, FOR GOD KNOW WHAT...EVERYTHING IS IN BLACK AND WHITE. AND I ALSO RECEIVED NO CALL FROM THEM TO ADVISE OF THE PROGRESS, I WAS ASKED TO SPEAK TO A MANAGER AND APPARENTLY THEY WERE BUSY, SERIOUS, WHAT KIND OF CUSTOMER SERVICE IS THIS...I CANNOT WAIT ANY LONGER. TELKOM NEEDS TO BE CONSISTENT....