Shocking Service from Telkom

My internet went down on 26 March 2015. I logged a fault with Telkom the next day. I received a message saying that the problem will be sorted out within 48 hours. It is now the 14th of April and the issue has not been sorted out. <br> <br> I phone each day to follow up and after being on hold for more than 45 mins each time, I am told the same thing: \the problem is in hand with the techincal team". That's all. I have asked them to escalate the fault numerous times. <br> <br> This is shockingly bad service. <br> <br> My fault reference number is: 219CRK270315<br> <br> I demand that you have this issue sorted out immediately!<br> <br> """