SHOCKING SERVICE FROM TELKOM !!

<p>In March 2016, i entered into a contract via telephone with TELKOM. The contract was simple: I will pay R99 per month for a package of 5 Gig of data and a Hauwei Modem for free. I was to pay R99 pm via my bank debit order. During March Telkom withdrew R99 as per agreement. However, in April 2016, I received a bill for R797.00 which included "data usage fees" of R500.00 pm. I found this ridiculous and called Telkom. At first, I got no help with my complaint. In May 2016, I received a bill for R1 396.00 including the "arrears" of R797. My data connected was terminated in mid June 2016. I went back to Telkom's local office and recorded my complaint in writing. I was told t that a consultant would call me within 7 days. Nothing happened, so i went back to Telkom's local office and was put in touch with their call centre person who tried to defend the charges !! I requested a supervisor to discuss my complaint. I explained my case to him and he stated that since I was still with the "7 business days period", someone from Telkom would still contact me. Its now 10 days past their promised time and I await a call . This just is mind boggling how Telkom can treat their clients in such a shoddy manner. I submit , through no fault of mine (Telkom has access to a debit order for payment which they used once only ie the first payment in March 2016), <em> I am prepared to settle my part of the arrears ie R99 x 4 for March pro-rata, April, May, June 2016 less my payment of R99, BUT NOT THE EXTRA AMOUNT of R500 data fees per month as this is not part of my contract. I await the courtesy of a CALL! Telkom your underwear is showing!!!! I also require compensation for the disconnection of data services since June 2016. </em></p>