Shocking service from Telkom

I have had a dead line at my house for just over two weeks now and after calling Telkom numerous times, still nothing. I called Telkom on Monday the 28th of March to report that my Telkom line and internet had gone dead. The call center agent on the other side then gave me a reference number (150CWK280316) and told me that my land line and ADSL would fixed within 5 - 7 working days and that they would send someone out to come fix my problem. 7 days went by and still nothing, I then recalled to find out what the problem was and the guy told me that they would come out as soon as possible and that he will report my matter as urgent. And still, nothing. I then decided to just go out to Telkom in Mitchels Plain and they asked one of their technicians to come out and fix the problem. He did come out and looked at our lines then he promised to come back the next day, and yes you guessed it, that was a lie, he never came back. And still, NOTHING. I am really disappointed at the appalling service I have received from Telkom after being with them for many years. Someone please help!!!!