Shocking service from Chat Agent Samukelisiwe

Good day,

I started a chat with one of your agents today, Samukelisiwe, who seemed to have been impatient from the start.

My bill is R140 more this month than it was last month and the only explanation is that I shifted the debit date. I shifted the date by 4 days and I am paying almost 20% more this month for it. I was told my next bill will be back to normal. So I paid R850 last month, will have to pay R990 this month and then R850 again this month. Samukelisiwe could not advise why it was so much more or where I was getting the R140 worth of service that I owed Telkom this.

When I shifted the debit date no one mentioned that there would be a penalty for this either. My contract is a locked in service and I do not extra benefits by shifting the date and Samukelisiwe didn't seem to be willing to explain if I would get the extra days at the end of my contract when I cancel or if it would be picked up that I had over paid by R140. The chat was ended with an abrupt message that I should just call. If you aren't going to handle the chat's then why have a chat channel at all?

Service was disgraceful and I cannot wait to leave this contract.