SHOCKING SERVICE FROM CALL CRENTE

On 2015-02-24 I logged a service complaint ref 284CEK240215 as my ADSL wouldn't work. Telkom sent me an sms stating that the problem would be fixed in 2 days. After 2 days I phoned Telkom's call centre a total of 6 times to enquire why my fault was taking so long to be resolved. Only on 2015-03-02, ie 6 days later, did they fix the problem.<br> <br> I append hereunder the time that I made the calls to their call centre, the duration of the calls, and the outcome :<br> <br> DATE TIME DURATION OUTCOME<br> <br> 2015-02-26 17h30-18h45 75 minutes rung off<br> 2015-02-26 19h52-21h15 83 minutes rung off<br> 2015-02-27 08h25-08h56 31 minutes rung off<br> 2015-02-27 09h58-10h56 58 minutes call answered