Shocking service from Business Sales and Technical

I ordered an ADSL line and data contract from Telkom Rosebank (Order ***A) on 24 March 2016. The rest is a disaster:<br> - Installation was scheduled for 7 April, technician never pitched. Was told by call centre (10217) infrastucture needed fixing.<br> -Rescheduled for 14 April, technician again never pitched. Agent and myself could not get hold of him<br> - Technician rescheduled for 15 April and still didnt pitch<br> - Spoke to supervisor at call centre and she said she would speak to technical and revert. She never called back<br> - I called again at 16:00 on Friday 15th, supervisor refused to speak to me for no good reason<br> - I told agent on phone to cancel the order and process a refund for me. I was told I would have to go back to Telkom ROsebank to process refund to which I refused.<br> - Have not heard anything back since.<br> <br> Absolutely appalled by such service and all I want to do now is cancel the order and get my refund. I cannot tie myself into a contract with a company with such shocking service. the technician is Moses Maswanganyi and the call centre supervisor is Sharlene Sookhdeo.